For safety and liability reasons, service may be reduced, rescheduled, or canceled during severe weather conditions, including lightning, heavy rain, high winds, or storms.
We will resume normal service as soon as conditions safely allow.
Our billing is based on 48 service weeks per year, spread across 12 months. This accounts for 4 non-service weeks annually, which may include holidays, vacation, sick time, training, or severe weather closures.
We will communicate in advance whenever possible regarding missed service weeks.
Clients are responsible for ensuring safe and clear access to the pool area and equipment. Pets must be secured. If access is not available, service may be skipped and billed as scheduled.
We monitor equipment and water chemistry during service visits; however, we are not responsible for pre-existing equipment failures, storm damage, or water imbalance caused by external factors. Additional treatments or repairs may incur separate charges.
Payment are due according to the agreed billing schedule. Past-due balances may result in service interruption.
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